Due to the process of this service being online please note all digital downloads (tattoo designs) are final and refunds are not permitted once the order has been sent and received by the purchaser. For more details please see our FAQ Tattoo Designs page to check you are understanding about the process/terms.
We offer full refunds or exchanges within 14 days of receiving your order.
Items that have exceeded 14 days unfortunately cannot be returned.
You can choose to have a full refund or a replacement colour/size or *style (must be of the same value) if available.
If payment is made with a gift card, the gift card will be credited.
all returns must be unworn, with all hangtags still attached and in the original packaging.
HOW TO RETURN YOUR ITEM/S:
Please affix the pre-printed return address label (on the bottom of your receipt) to the front of your parcel.
Returns will be inspected and processed within 24hrs of being returned.
We will email you to update you with the status of your return.
All refunds will be credited back to the original payment method, please allow up to 5 days for the funds to show.
Sale items cannot be refunded, however we will offer an exchange for a different colour/size or *style (must be of the same value) if available.
RETURNS SHIPPING COST:
It is the responsibility of the customer to pay for returns postage, this is non-refundable. We advise you use a recorded delivery service to ensure your parcel reaches us safely. We cannot be held responsible for failed deliveries.
Please use the contact form on our website or email firstname.lastname@example.org if you require any assistance regarding a return/exchange. We aim to respond within 24hrs.